Privacy Policy

1. Why This Privacy Statement

This is the Privacy Statement of ShelteR IM (hereinafter: “We,” “Us”).

This Privacy Statement describes, on the one hand, the measures We take to protect your personal data and, on the other hand, the rights you have as a data subject.

2. Who is responsible for the processing?

Your personal data is processed by us. You can contact us using the following contact information:

3. Why Is Your Data Processed?

Your data will be processed for the following purposes based on the following legal grounds:

Purpose: To enable the proper provision of services; Legal basis: Contractual relationship.

If you object to the processing of this data, the agreement cannot, of course, be carried out any further.

Purpose: Marketing purposes (so that we can keep you informed about promotions, activities, offers, etc.); Legal basis: Consent.

Purpose: Customer relationship management; Legal basis: Consent.

Since the processing of this data is based on consent, you have the option to withdraw your consent to the use of this data without this resulting in the termination of our contractual relationship.

4. Where does your data come from?

We process the data you have provided to us within the framework of our contractual relationship and/or based on your consent.

In addition, we also collect data based on your use of our online and offline services and process your data that we have obtained directly from third parties (network) or through the intermediary of third parties (information databases, etc.).

5. To whom do we disclose your information?

In principle, the personal data we process is not accessible to third parties and is used solely internally by us.

Nevertheless, we engage third parties to provide certain services, in connection with which these third parties may have access to your personal data. If this is the case, we have required each of these service providers that processes such data on our behalf to enter into a separate data processing agreement.

In addition, We do not disclose your personal data to other third parties unless legally required to do so.

Finally, your data may be sold to commercial organizations, provided you give your explicit consent.

6. How long will your data be stored and processed?

Your data will be stored for a period of ten years, starting from the termination of our business relationship. This period is based on a legal provision, Article 2262bis, §1 of the former Civil Code, and complies with the legal provisions applicable to your contractual relationships.

7. What rights do you have as a data subject?

In accordance with applicable law, as a data subject, you have the following rights regarding your personal data:

  • The Right of Access
  • The right to correction or modification
  • The right to erasure
  • The right to restriction
  • The right to object to processing
  • The right to data portability
  • The right to withdraw your consent to processing

To exercise one or more of your rights listed above, please submit a request to the data controller, clearly stating which right(s) you wish to exercise, along with a copy of a document proving your identity so that we can verify your identity.

8. Automated Decision-Making

Based on the personal data you provide, a fully automated assessment is conducted regarding the establishment and maintenance of a customer relationship. The factors underlying this assessment include existing contacts, payment information, payment terms, and order volume.

You have the right to express your opinion regarding this assessment. If you wish, both the decision and your opinion can be discussed.

9. Questions and Complaints

If you have any questions or comments, please contact us via our contact page. As a data subject, you also have the right to file a complaint with the Data Protection Authority at any time:

10. Changes

We reserve the right to modify this statement at any time. Users will be notified of these changes via the website.

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Rue de l’Industrie 22
8399 Windhof (Koerich)
Luxembourg